Get to know the people of SERVPRO of Northeast Wichita- OWNER EDITION

8/24/2021 (Permalink)

Patrick Butler, the owner of SERVPRO of Northeast and Southwest Wichita.

SERVPRO of Northeast Wichita has been locally owned and operating for over 20 years.  The owner, Patrick Butler sat down with me to answer some questions regarding being a franchise business owner and the restoration business.

1. What’s the biggest factor that has helped you be successful?

In three words “The SERVPRO System”

To expand on that, what I mean is everything from the corporate trainer’s, encouragement, asking the right questions, and how other SERVPRO owners bounce ideas off each other. The community.

2. What was the craziest/most memorable job SERVPRO of Northeast Wichita has ever done?

Koch Industries, it was a 9-story building duct cleaning. Every day, 26 people, 23 nights, and no breaks. We started work at 6pm and finished at 7 am every morning.  There were 19 HVAC handlers. We covered everything with plastic to protect the items. We partnered with the corporation of SERVPRO of Boulder Co, Eric Olson.  

3. What is your favorite part of being in the restoration business?

The randomness of it, the unpredictability. You never know when the phone is going to ring, and you have a huge job in front of you. The Saturday morning and Sunday afternoon calls and someone’s basement flooded, this job allows you to help and take care of people that need it and make their day a lot better.

4. If you could start all over again, what would you do differently?

Get out of production much faster as an owner, and nurture the employees in the positions, be more patient, and have a bigger team of knowledgeable people who have been in the business